white papers

White papers

These papers were commissioned by Leverage Media, on behalf of the following clients:

"Transforming the Customer Experience"

#1: Targeting and securing your customers

#2: Engaging your customers at first contact

#3: Delighting your customers with service

#4 Retaining your customers

About Richard Sine

Contact Richard Sine

"Skills, Knowledge and Wisdom: Why Retaining Older Workers Still Matters"

"Pointing the Way to Wellness: Targeted and Personalized Health Promotion"

"A Lifetime of Health: Why a Long-Term View May Lead to Lower Costs"

"Five Common Misconceptions about Consumer-Driven Health Plans"

Richard Sine

Writer and Editor